MILVETS Systems Technology, Inc. Tier 1 Support Lead in Fort Sam Houston, Texas

Tier 1 Support Lead

  • Fort Sam Houston, TX

  • Full Time


  • Experienced




  • Task Lead Tier 1 Support


  • Full-Time


  • Commensurate with experience, scope of work and location


  • Fort Sam Houston, Texas


  • Program Manager


  • Considering local candidates with US Citizenship, to support this government contract.

  • Employer will not sponsor applicants for work visas for this position.

  • Position requires an active DoD Secret Clearance


  • Perform system-level configuration of products including determination of hardware, OS, and other platform specifications.

  • Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

  • Ability to supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi-shift operations. Contract lead’s resume shall reflect a minimum of 6 years’ supervisory experience.

  • Monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations

  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.

  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.


  • 10 or more years of experience in IT customer support

  • Knowledge of Computer Systems Administration.

  • Experience using the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS active Directory Administration.

  • Must be motivated, self-driven team player who can interact well with others and advise/consult with other team members on related issues

  • Must have excellent written and verbal English communication skills.

  • Good organizational skills and attention to detail.

  • Will be required to undergo and pass applicable background checks.

  • In accordance with DoD 8570.01 and DoDD 8140.01 “Cyberspace Workforce Management” ; Candidate must meet the Information Assurance Technician (IAT) Level II requirements by having one of the following certifications: GSEC, Security+ CE, SSCP, CCNA-Sec, Cissp, Cisa, CASP, GCIH, GSEC, or GCED)

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.