MILVETS Systems Technology, Inc. Tier 2 Support Lead in Fort Sam Houston, Texas

Tier 2 Support Lead

  • Fort Sam Houston, TX

  • Full Time


  • Experienced




  • Task Lead Tier 2 Support


  • Full-Time


  • Commensurate with experience, scope of work and location


  • Fort Sam Houston, Texas


  • Program Manager


  • Considering local candidates with US Citizenship, to support this government contract.

  • Employer will not sponsor applicants for work visas for this position.

  • Position requires an active DoD Secret Clearance


  • Required to monitor complex technical control facility hardware and software.

  • Shall be able to interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance.

  • Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions

  • Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects.

  • Perform system-level configuration of products including determination of hardware, OS, and other platform specifications

  • Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

  • Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations. Contract lead’s resume shall reflect a minimum of 6 years’ supervisory experience.

  • Monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations

  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.

  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.

  • Understanding of VMware Virtualization Technology with a proven track record of operating a VMware environment for more than 3 years

  • Shall also be able to manage the system vulnerability identification and resolution process in order to support network accreditation process.


  • Bachelor’s degree in a related IT field

  • Minimum of 5 years of firsthand experience operating network security devices to include Cisco integrated services routers (ISR).

  • Knowledge of Computer Systems Administration.

  • Experience using the latest version of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; VMWARE, VCenter, ESX 5.0 and Above; MS active Directory Admin; Cisco products to include but not limited to 3560 switches, routers, and ASA Firewalls and intrusion prevention systems (IPS).

  • Must be motivated, self-driven team player who can interact well with others and advise/consult with other team members on related issues

  • Must have excellent written and verbal English communication skills.

  • Good organizational skills and attention to detail.

  • Will be required to undergo and pass applicable background checks.

  • In accordance with DoD 8570.01 and DoDD 8140.01 “Cyberspace Workforce Management” ; Candidate must meet the Information Assurance Technician (IAT) Level II requirements by having one of the following certifications: GSEC, Security+ CE, SSCP, CCNA-Sec, Cissp, Cisa, CASP, GCIH, GSEC, or GCED)

MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off.

Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.